Reference

Terms That Cover Your Account on hei77

These terms set out what you agree to when you open and use an account on hei77 — covering deposits via bKash, Nagad and Rocket, how withdrawals are processed, what we expect from you, and what you can expect from us.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal verification stepsDispute and account closure processJurisdiction-dependent access
hei77 Terms That Cover Your Account on hei77
HOW WE UPHOLD TERMS

How hei77 Manages Compliance and Account Security

Sticking to these terms is not just on you — we hold ourselves to specific practices that keep account activity fair and secure. Here is how we handle the areas that matter most to you.

Account Security

Every login triggers an OTP check to your registered mobile number. If you did not request the login, contact support immediately through your account dashboard.

Payment Record Retention

We keep a full transaction record for every bKash, Nagad and Rocket movement on your account. You can request a statement through the account help section at any time.

Dispute Handling

Raise a payment dispute within the window stated in your account terms. We investigate using wallet reference data and respond with a written outcome through your registered email.

Terms Change Notification

When terms are updated, a notice appears on your account dashboard at next login. You can review the revised version before continuing — we do not apply changes silently.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, our support team can help. Queries about payment disputes — including bKash, Nagad or Rocket transactions — should include your account ID and the wallet reference number so we can trace it quickly.

Live Chat Open the chat window from your account dashboard. Available during active service hours for terms queries, account disputes and wallet verification questions.
Email Support Send your query to our support address with your account ID attached. Terms disputes and withdrawal holds are handled through this channel with a written record.
In-Account Help Your account panel includes a help section where you can flag payment issues, request a terms clarification or submit a formal account complaint directly.

Your Questions About These Terms, Answered

Common questions from people going through the terms for the first time. If yours is not here, the support paths above will get you a direct answer.

Access to hei77 and these terms depends on your local law and whether your region is eligible. Check whether online account platforms are permitted where you are before creating an account.

We require the wallet name to match the account registration details. If there is a mismatch, your withdrawal will be held until you verify your identity through the account help section.

Yes, but each withdrawal must go back to the same wallet used for the corresponding deposit. You cannot deposit via Nagad and withdraw to Rocket for the same transaction.

Your account panel stores the version of the terms active at registration. You can also request a copy via email support, and we will send the relevant document to your registered address.

Accounts may be closed for identity mismatches, breach of payment terms, suspected fraudulent activity or use from a region where access is not permitted under local law.

Submit a written dispute through the in-account help section or via email. Include your account ID and the wallet reference number. We review and respond with a written outcome.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.