Reference

What the Legal Framework Means for Your Account

Access to hei77 depends on your local law and the eligible regions we serve — so before you open an account, it is worth understanding how our legal conditions apply to you.

Eligibility by regionAccount obligationsbKash, Nagad, Rocket coveredDispute processYour rights explained
hei77 What the Legal Framework Means for Your Account
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Security

Your account data, including the mobile wallet details you provide for bKash, Nagad, and Rocket transactions, is stored with access controls that limit internal exposure. We retain account records for as long as your account is active and for a legally required period after closure. You can request a summary of your stored data or ask for corrections to inaccurate details by contacting support via the channels above. Cookies on hei77 track session activity and preferences — no third-party advertising cookies are placed without a disclosure in the cookie notice.

Data Retention

We keep account data while your account is open and for a set period after closure as required. You may request a data summary or correction at any time through email support.

Cookie Handling

Session cookies manage your login state and preferences. Third-party cookies are disclosed before activation. You can manage cookie preferences through your browser settings.

Wallet Verification

bKash, Nagad, and Rocket numbers linked to your account go through a one-time verification step. Only a wallet registered in your name should be added to keep your account in good standing.

Who to Contact

For data requests, account corrections, or a formal legal query, email support with your account ID. We respond in writing and log every legal request for your records.

LEGAL CONTACT PATHS

Reach Us on Legal and Account Queries

If you have a question about eligibility, want to dispute a decision on your account, or need to understand how a specific legal condition applies to your bKash, Nagad, or Rocket transactions, our support team handles these directly. Reach out through the channels below — we aim to respond to legal and account queries with a clear written response rather than an automated reply.

Team online

Live Chat

Use the chat icon in your account dashboard for real-time legal queries. Available during active platform hours — a human agent handles account and eligibility questions.

Email Support

Send a detailed account or legal query to our support email. Include your registered mobile number and the wallet type — bKash, Nagad, or Rocket — for faster resolution.

Account Help Centre

The help section inside your account covers common legal questions — account suspension, identity verification, payment disputes, and eligibility criteria for your region.

Answers to Common Legal and Account Questions

The questions below cover what we get asked most about legal conditions, account eligibility, data rights, and payment rules. If your question is not here, the support channels above will get you a written answer.

Access depends on your local law and eligible regions. We do not confirm lawful access in jurisdictions we have not cleared. Check your local regulations before opening an account.

Inaccurate name, location, or wallet details — bKash, Nagad, or Rocket — may trigger an account review or suspension until identity is confirmed. Accurate registration protects your withdrawals.

Yes. Email support with your account ID and a data access request. We will send a summary of stored information within a reasonable timeframe as required by our retention policy.

Contact support via live chat or email with your transaction reference and the wallet used — bKash, Nagad, or Rocket. All formal disputes are logged and receive a written response.

You must meet the minimum age required by the laws of your jurisdiction. By registering, you confirm you satisfy the age and residency conditions applicable in your eligible region.

Yes. Material updates are flagged in your account notification area before they take effect. Continuing to use your account after a change means you accept the updated conditions.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.